1. Air Conditioning After-Sales Support Request
2. Review
3. Thankyou
Air Conditioning After-Sales Support Request
1. Installation Information
Installation Company
*
Name
*
Order Number (ERS Invoice Reference No.)
2. Aftersale Information
Air Condition Support Code
ACS
Installation Date
*
dd/mm/yyyy
Component Type
*
Outdoor Unit
Indoor Unit
Other Unit
Issue Category
*
Insufficient Cooling/Heating
Excessive or Unusual Noise
Water Leakage or Condensation
Unpleasant doors
Display Panel or Remote Control Malfunction
Airflow or Direction issues
Frequent Start/Stop or Auto Shutdown
Error Codes or System Alerts
Missing remote
Other issues
Error Code
When your AC unit encounters a malfunction, it may display an error code consisting of a letter and a number (e.g.. EO).
Detailed Issue Summary
*
When did the issue first occur? ls it recurring or occasional? How frequently does it happen? (e.g., several times a day, duration of occurrence)
Upload Image
*
File
Additional File Upload
File
3. Customer Contact Information
Customer Name
*
Customer Email
*
Contact Phone Number
*
Street Address
*
Address Line 2
City
State/Region/Province
*
New South Wales
Victoria
Queensland
Western Australia
South Australia
Tasmania
Australian Capital Territory
Northern Territory
Postal / Zip Code
*
Country
Australia
This is page
1
of
3
. You must complete all steps in order for your submission to be processed. Once you have finished filling in all the information in the above form, please click the 'Continue' button.