1. Lighting After-Sales Support Request
2. Review
3. Thankyou
Lighting After-Sales Support Request
1. Installation Information
Invoice Number
*
Purchase Date
*
Installation Company
*
Name
*
Contact Email
*
Contact Phone
*
Lighting Support Code
LS
2. Quality Issues
Product Model
*
SKU Code
SKU is usually composed of numbers, for example 18.02.009
Customer Complaint Type
*
--Select--
Lights Not Working
Transport Damage
Flashing Lights
Sensor Error
Emergency Exception
Other
Is it lit after installation?
*
Yes
No
Ensure the power input cable is properly connected and the power plug is secure.
*
Yes
No
Test the functionality of the remote control.
*
Yes
No
Check for any visible smoke, short circuits, loose internal wiring, or blackened lamp beads.
*
Yes
No
Return Quantity
*
Other Quality Issues Description
*
Image Upload
*
File
Additional File Upload
File
3. Customer Complaint Handling Method
Complaint Handling Method
*
Exchange
Restocking
Compensation
Order Changes
Goods must be picked up from the warehouse. If express delivery is required, the shipping cost must be covered separately.
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